Primary Care Medical Home

Care Team

As your Medical Home we offer you a care team dedicated to your health. Your team may include your provider (doctor, nurse practitioner, dentist,
etc.), nurse, nutritionist, counselor and case manager. Everyone that can help provide you great health care is a team member, including you.

Expanded Hours

Your health care team wants to be available when you need us. Our Downtown Health Center is open Monday through Friday 7:30 a.m. - 9:30 p.m. and Saturday from 8:00 am until 12 noon and offers urgent care/same day/next day appointments. We also offer same day/next day appointments from 7:30 a.m. until 6:00 p.m., during hours of operation at other locations.

After Hours and Weekends

A nurse is always on call to answer your questions.

Online Patient Portal

Ask a health-related question, request prescription refills and appointments online via our patient portal. Just register at the front desk for your password and go to MCHD.org to login. There’s a tutorial in the upper right hand corner of the page after you sign in that will show you how to use the portal. This is not an emergency service; so always call 911 if you have a true emergency.

Patient Responsibilities

To get the most out of every visit, don’t forget to provide us a complete health history and update it when you have changes. Bring a list of your current medications to each visit, or bring your medications with you.

Self-Management

Work with the care team on your goals for health self-management activities. After all, this is your team and we want to help you succeed!

Choosing your provider

Log on to FamilyHealthAlabama.org for a description of our providers. Each clinic or the appointment line can also help you select a clinician. We will always respect your right to choose your own provider within your Medical Home, change to another provider within the Medical Home, seek a second opinion or seek specialty care.

Referral Process

In the event you need a referral to another provider, we’ll set an appointment up for you with one of our care partners, or work with your own selected clinician of choice. Referrals are tracked using our electronic health record.

Appointments for All Clinics

(251) 690-8889

After Hours Nurse

(251) 690-8158

When a patient has any concerns about his/her care, confidentiality, or safety at Family Health, he or she is encouraged to contact our management at (251) 690-8104.  If the concerns in question cannot be resolved at this level, the patient is encouraged to contact The Joint Commission at (800) 994-6610.

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